Frequently Asked Questions (FAQ)
Q: How do I sign up for a Pilates class?
A: I am happy to have you join the classes online! No prior experience in Pilates is needed. Please create an online account here. Once you sign up you can access the class schedule or pricing page to purchase.
Q: How do I book a wedding dance or a dance lesson?
A: I would love to work with you for your first dance, family dance or dance lessons! No dance experience is required and I love working with beginners! I offer in person wedding lessons in the Cleveland, Ohio area and virtual lessons to access from anywhere! For questions please email Alyssa at info@themovementfactory.com or visit our Wedding dance lesson page for more information.
Who can take classes at The Movement Factory?
A: Anyone with an internet connection to access Zoom for sessions is welcome. Group classes are for adults 16+ over, except for Private training.
Q: Where is The Movement Factory located?
A: The Movement Factory is a virtual and on location studio. I had beautiful studio locations in Lakewood and Rocky River but transitioned to a virtual and on location format in 2020!
Q: How do I cancel a class that I booked or What happens when I cancel a class?
A: All cancellations prior to the 12 hour window before class are made online by you through your account. Once you cancel, a class will be put back on the existing class card it was taken from or a class credit will be issued. You can use this class credit for a future class.
If you need to cancel a class within the 12 hour window just email me and I will help you out!
Q: What do I do if I'm late for a class?
A: No problem - we don't mind! Join us at any time for your online class and I will let you in the "Zoom room"!
Q: My business would like to have a class from an instructor from The Movement Factory. Is this possible?
A: Yes! Corporate training/on site opportunities available to bring Alyssa from The Movement Factory to your event for Pilates or dance lessons. Price by request. Please contact Alyssa for more information.
Q: How do I pay for my classes?
A: You may pay online via Visa, MasterCard, AMEX and Discover.
Q: Can I have a family member use my package or class card?
A: If you are in the same household and taking classes with us online, yes! Just be sure each client has their own online account for liability!
Q: Why does my class card expire?
A: Customary to all studios, discounted class cards have an expiration date. Please be sure to check the expiration date before purchasing so you are aware of the time frame you have to use your card. As of October 1, 2018, class cards have been extended to use within 6 months. I am flexible about this and would rather you join me than not, so contact me and I can work with you to extend your purchase!
Q: When does my Intro Package expire?
A: The unlimited intro package is valid for 7 days from date of purchase.
Q: Can I get a refund?
A: Purchases at The Movement Factory are non-refundable. We do offer class credits or credits to client accounts as requested.